Terms of Service
These terms govern your use of BG Collections' website and services. Please read carefully before using our platform.
Last Updated: January 2025 | Effective Date: January 1, 2025
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📋Overview
Welcome to BG Collections! These Terms of Service ("Terms") govern your access to and use of our website, services, and products. By accessing or using our services, you agree to be bound by these Terms.
Agreement: By using our website, creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy.
About BG Collections
BG Collections is a custom fashion and design company based in Cork, Ireland, specializing in bespoke garments and personalized fashion solutions.
✨Our Services
🛍️ Ready-to-Wear
- • Pre-designed garments
- • Limited size modifications
- • Standard processing times
- • Fixed pricing
🎨 Custom Design
- • Bespoke design consultation
- • Personal measurements
- • Material selection
- • Multiple fittings
- • Extended timelines
📏 Alterations
- • Size adjustments
- • Length modifications
- • Style updates
- • Repair services
💼 Wholesale
- • Bulk orders
- • Special pricing
- • Custom branding
- • Business partnerships
👤User Accounts
Account Creation
- •You must provide accurate and complete information
- •You must be at least 18 years old or have parental consent
- •One person may not maintain multiple accounts
- •You are responsible for maintaining account security
Account Responsibilities
- • Keep your password secure and confidential
- • Notify us immediately of any unauthorized access
- • Update your information when it changes
- • You are liable for all activities under your account
💳Orders & Payment
Order Process
- 1.Browse products or request consultation
- 2.Add items to cart or submit custom request
- 3.Provide measurements and preferences
- 4.Receive quote and timeline
- 5.Complete payment to confirm order
Payment Terms
- ✓Secure payment via Stripe
- ✓Major credit cards accepted
- ✓EUR currency (other currencies converted)
- ✓Payment required before production begins
Important Payment Information
- • All prices are final once production begins
- • Custom orders require 50% deposit, balance due before shipping
- • We reserve the right to cancel orders for any reason
- • Disputes must be reported within 30 days of delivery
🎨Custom Design Process
Design Consultation
What We Provide:
- • Initial design consultation
- • Fabric and material guidance
- • Technical expertise
- • Progress updates
- • Quality assurance
What You Provide:
- • Clear design vision
- • Accurate measurements
- • Timely feedback
- • Available for fittings
- • Final approval
Timeline & Expectations
Simple Alterations
1-2 weeks
Custom Garments
4-8 weeks
Complex Designs
8-12 weeks
Important Notes
- • Timelines are estimates and may vary based on complexity and season
- • Rush orders may be available for additional fees
- • Changes after production begins may incur additional costs
- • Final measurements must be confirmed before cutting begins
📦Shipping & Returns
Shipping Policy
Ireland
Free shipping over €100 • 2-3 business days
EU
€15 shipping • 5-7 business days
International
€25 shipping • 7-14 business days
Return Policy
Custom Item Policy
Due to the bespoke nature of custom designs, all custom orders are final sale. We provide multiple fittings and approval stages to ensure satisfaction before final production.
©️Intellectual Property
Our Rights
- • All website content and designs
- • BG Collections branding and logos
- • Proprietary design techniques
- • Photography and product images
- • Original pattern designs
Your Rights
- • Own your custom design concepts
- • Personal use of purchased items
- • Share photos of your garments
- • Modify items for personal use
- • Resell purchased items
Usage Restrictions
- • You may not reproduce our designs for commercial purposes
- • No copying of our website content or structure
- • No unauthorized use of our branding or trademarks
- • Custom designs remain exclusive to the commissioning customer
⚖️User Conduct
Acceptable Use ✓
- • Browse and purchase products
- • Communicate respectfully
- • Provide honest feedback
- • Follow design consultation process
- • Respect our team and policies
Prohibited Activities ✗
- • Harassment or abusive behavior
- • Fraudulent payment methods
- • Attempting to hack or breach security
- • Spamming or solicitation
- • Violating intellectual property rights
Consequences of Violations
Violations may result in account suspension, order cancellation, legal action, or permanent ban from our services. We reserve the right to refuse service to anyone.
🛡️Liability & Warranties
Our Warranties
- • Quality craftsmanship and materials
- • Items match approved specifications
- • Secure payment processing
- • Professional customer service
- • Privacy and data protection
Limitation of Liability
BG Collections' liability is limited to the purchase price of the item in question. We are not liable for:
- • Indirect, incidental, or consequential damages
- • Loss of profits or business opportunities
- • Delays due to circumstances beyond our control
- • Damage due to improper care or use
- • Issues arising from inaccurate measurements provided
Disclaimer
Services are provided "as is" without warranty of any kind. While we strive for perfection, fashion and custom design involve subjective elements that may vary from expectations.
🚪Termination
You May Terminate
- •Delete your account at any time
- •Stop using our services
- •Request data deletion (GDPR)
We May Terminate
- •For violation of these terms
- •For fraudulent activity
- •If we discontinue services
Effect of Termination
- • Access to account and services will cease
- • Outstanding orders will be honored per existing agreements
- • Data will be handled according to our Privacy Policy
- • Some provisions of these Terms will survive termination
📧Contact & Disputes
Contact Information
📧 General: info@bgcollections.shop
📧 Support: support@bgcollections.shop
📧 Legal: legal@bgcollections.shop
🌐 Website: bgcollections.shop/contact
📍 Address: Cork, Ireland
Dispute Resolution
- 1. Contact our support team first
- 2. Allow 30 days for resolution
- 3. Consider mediation if needed
- 4. Irish law governs disputes
- 5. Cork courts have jurisdiction
Governing Law
These Terms are governed by Irish law. Any disputes will be resolved in Cork courts. If any provision is found invalid, the remaining terms continue in effect.
Questions About These Terms?
We're here to help clarify any questions about our terms of service or your rights and responsibilities.