Privacy Policy
We are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information.
Last Updated: January 2025 | Effective Date: January 1, 2025
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📋Overview
BG Collections ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.
Important: By using our website and services, you consent to the collection and use of your information as described in this policy.
📊Information We Collect
Personal Information
- •Contact Details: Name, email address, phone number, postal address
- •Account Information: Username, password (encrypted), preferences
- •Order Information: Purchase history, custom design requests, measurements
- •Payment Information: Processed securely through Stripe (we do not store payment details)
Automatically Collected Information
- •Usage Data: Pages visited, time spent, clicks, interactions
- •Device Information: IP address, browser type, device type, operating system
- •Cookies: Session cookies, preference cookies, analytics cookies
🔧How We Use Information
Essential Services
- • Process and fulfill orders
- • Provide customer support
- • Send order confirmations and updates
- • Respond to inquiries
- • Maintain account security
Business Operations
- • Improve our website and services
- • Analyze usage patterns
- • Prevent fraud and abuse
- • Comply with legal obligations
- • Product development and research
Marketing (with consent)
- • Send promotional emails
- • Notify about new collections
- • Share special offers
- • Personalize content
- • Social media advertising
Custom Design Services
- • Create custom designs
- • Manage design consultations
- • Store design preferences
- • Coordinate fittings
- • Maintain design history
🔒Data Storage & Security
Security Measures
- ✓SSL/TLS encryption for all data transmission
- ✓Encrypted password storage
- ✓Secure cloud infrastructure (Firebase/Google Cloud)
- ✓Regular security audits and updates
- ✓Access controls and monitoring
Data Retention
- Account Data: Until account deletion
- Order History: 7 years (for legal/tax purposes)
- Support Inquiries: 3 years
- Marketing Data: Until consent withdrawn
- Analytics Data: 2 years (anonymized)
Note: While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.
⚖️Your Rights (GDPR Compliance)
Under the General Data Protection Regulation (GDPR) and other applicable laws, you have the following rights:
🔍 Right to Access
Request a copy of your personal data we hold
✏️ Right to Rectification
Correct inaccurate or incomplete information
🗑️ Right to Erasure
Request deletion of your personal data
⏸️ Right to Restrict Processing
Limit how we use your data
📦 Right to Data Portability
Receive your data in a portable format
🚫 Right to Object
Object to processing for marketing purposes
How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@bgcollections.shop or use our contact form. We will respond within 30 days.
You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data appropriately.
📝Policy Changes
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Minor Changes: Will be posted with an updated "Last Modified" date
Significant Changes: We will notify you via email or prominent website notice
Your Continued Use: Constitutes acceptance of the updated policy
📧Contact Us
If you have questions about this privacy policy or how we handle your personal data, please contact us:
Privacy Inquiries
Business Address
BG Collections
Cork, Ireland
Response Time: Within 30 days for GDPR requests
Questions About Your Privacy?
We're here to help. Contact our team for any privacy-related questions or to exercise your data rights.